Remote Infrastructure Management (RIM) Services
Web Infomatrix global network operation centers (NOCs) are the keystone of our service delivery architecture. These state-of-the-art facilities highlight Web Infomatrix accurate standards of full redundancy, high availability, and uncompromising security. Our comprehensive range of remote infrastructure management services give our customers the ability to reduce costs and improve service levels. Customers can implement a complete remote service desk solution or simply start with remote monitoring for a portion of their network, a select site, or a group of servers. Additional remote infrastructure management services can easily be added as needs change. Web Infomatrix remote infrastructure management solutions are based on a sophisticated architecture that is open and scalable and which enables the integration of vendor or customer-supplied tools – eliminating a task that stymies most companies. As a result, we provide clients with a consistent, consolidated management view of their environment.
By delivering remote infrastructure management services from our NOC, we have helped many global enterprises cut down their costs of infrastructure management and gain access to expert skills. Each NOC supports multiple monitoring consoles that proactively manage remote client environments and over 10,000 applications, databases, or servers, as well as 20,000 SNMP devices. These monitoring consoles are scalable and replicable to ensure faster service deployment and swifter problem resolution for even the largest customer.
Web Infomatrix provides automated, continuous, 24×7 availability and performance monitoring of the client’s environment. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Our clients have the option of choosing how problems are resolved and who is responsible for solving them. Notification includes an escalation and tracking process as determined by the client. Web Infomatrix collects and stores up to fifteen months of historical information to facilitate trend analysis and IT planning. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.
While developing secure web applications we analyze helplessness categories and potential threats (external or internal) depending on application scenario and technologies used. This enables us to develop an effective security architecture and take proper countermeasures.
Remote Infrastructure Management
RIM Services in India
Web Infomatrix remote operations service combines our remote infrastructure management capabilities with the power of service level management to deliver the quality of service your business demands – guaranteed! Our remote operations solution automates the process of IT infrastructure administration, including patch management. Web Infomatrix can manage maintenance schedules and administrative tasks such as resource assignments and notification options, depending on the level of service desired. Above all, we provide flexibility. We can handle scheduling, notification, and other administrative tasks or self-manage those tasks via the Web through our secure Customer Portal. Self-service scheduling saves time and allows organizations to easily manage notification and escalation schedules via the Web, 24×7. Web Infomatrix remote infrastructure management solution enables organizations to add, move, or change IT components without disrupting service to users or requiring resources to work off-shift. Web Infomatrix operations experts can analyze performance trends and proactively identify capacity requirements so that IT infrastructure keeps pace with business growth, helping our clients to meet the service demands of their organizations.